HELP CENTER - F.A.Q.

 

Click on the subject below to view a list of frequently asked questions.

I would like to join 1st United Funding. 
What do I need to know?
 
I am a new user.  What do I need to know to get started?
 
I have questions about setting up and using email.
 
I have questions about printing.
 
I have questions about Calyx Point.
 
I have questions about the loan process.
 
I need other help or technical support.









I am considering joining 1st United Funding. 
What do need to know?
I would like to talk to someone about signing up with 1st United Funding.
What forms do I need to fill out?  
What additional information is needed?  
What about commission splits with other Loan Officers?  
Are taxes deducted from my commission?  

I am a new user. 
What do I need to know to get started?
Install Microsoft Terminal Services ActiveX Client  
Install ThinPrint ActiveX Client  
Create a personalized password.  
Create a new Point file  
The ActiveX request reappears.  What do I do?  
How to pull credit?  
Setting up DO/DU  

I have questions about setting up and using email.
Email overview  
Can I use the email software on my personal computer to send/receive company email?  
Can I check my email from my cell phone or PDA?  
Can I use webmail?  
Why can't I see pictures?  
I did not receive an email that was sent to me.  
How do I attach a document to an email?  

I have questions about printing.
Printing overview  
How do I install the office printer on my laptop?  
How do I connect more than one printer to the server?  

I have questions about Calyx Point.
Point Overview  
I forgot my password.  
I can't save my file.  
Why can't I move or erase a file?  
I have a file that needs to be deleted.  
Can I import an existing Point file?  
How do I send a file to a processor?  
How do I submit a file?  
Can I use my own processor?  

I have questions about the loan process.
I need help placing a loan.  Who do I talk to?  
How do I lock a rate with a lender?  
When do I get paid on a closed file?  
How do I get my check?  
Can I write loans in other states?  
How do I pull credit?  

I need other help or technical support.
How do I access the office wireless network.  
What are the rules regarding the computers in the company offices?  
I have a problem/technical question. Who do I contact?  
The website I am trying to go to is blocked. How do I get it unblocked?.  
How do I reset my password?  
I have a comment or idea to improve the 1st United Funding.  Who do I contact?  
Remote Personal Computer Support  


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